Carla Scala is a seasoned executive in operations, quality, and financial results with 24 years of experience in the contact center industry. They held various roles, starting as an Operations Supervisor at Vermont Infraestrutura e Contact Center Ltda, then progressing to Senior Operations Manager at Teleperformance, where they currently manage a large team and oversee operational strategies for multiple clients. Carla also served as the Senior Quality Manager, achieving significant milestones such as the first certification for Best – QA in Brazil in 2019. They are pursuing a degree in People Management at Faculdades Metropolitanas Unidas.
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