Cheryl Gillespie

Cheryl Gillespie is an experienced training manager currently at Teleperformance since April 2021, overseeing training plans and the development of trainers across various projects. Prior to this role, Cheryl served as a Trainer and Local eLearning Manager at Teleperformance from April 2014 to 2021, where the focus was on training new hire agents, Quality Analysts, and Supervisors for inbound support, along with providing ongoing support post-training. Cheryl's earlier roles include Customer Service Representative at Sprint from 2012 to 2013, where responsibilities involved assisting store representatives and employees with service activations, troubleshooting, and billing inquiries. Additionally, Cheryl worked as a Billing Clerk at Mountain States Health Alliance from 2011 to 2012, handling secondary billing tasks, and as a District Manager at H&R Block from 1994 to 2011, responsible for budget completion and monthly financial analyses.