Clifford Mate

Clifford Mate is a seasoned professional in the customer service and real-time analysis sectors, currently serving as a Real Time Analyst at Teleperformance since May 2024. Prior to this role, Clifford contributed to Calltronix (K) Ltd. as a Real Time Analyst and Customer Service Representative, specializing in issue resolution for Multichoice Kenya clients. Clifford's earlier experience includes a position as a Customer Service Representative at Horizon Contact Centers Ltd., where the focus was on first call resolution, as well as serving as a Cyber Attendant at Mobiworld Solutions from 2013 to 2014. Clifford holds a Diploma in Tax Administration from the Kenya School of Revenue Administration, completed between 2017 and 2018.