Cyle Balane, CLSSBB, is a seasoned Workforce Management Professional with over 14 years of experience, specializing in WFM team leadership, training development, and AI project management. Currently, Cyle serves as the Global WFM Senior Manager at TP, where they oversee comprehensive workforce strategies. Previously, Cyle held key positions at companies such as Lazada and TELUS International Philippines, focusing on productivity optimization and capacity management. Cyle is also a certified Lean Six Sigma Black Belt and an advocate for leveraging technology to enhance efficiency in workforce management processes.
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