Daniel Lourenço has over a decade of experience in data analytics and workforce management, currently serving as the Head of Data Analytics at Teleperformance Portugal since April 2013. Throughout this tenure, Daniel has held various positions including Business Analysis Manager, WFM Manager, and IT Team Lead, demonstrating expertise in SQL Server, SSIS, SSRS, SSAS, T-SQL, Avaya CMS, and MS Excel. Prior to Teleperformance, Daniel worked as a Transmission Engineer at Nokia Networks, focusing on remote alarm monitoring and fault management for 2G/3G networks. Daniel holds a Postgraduate Degree in Data Science & Business Analytics from ISEG - Executive Education and a degree in Information Technology from Fundação Escola Profissional de Setúbal.
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