Daniel Macías Jaraba is a proactive BPO Director of Operations at Teleperformance with outstanding leadership skills and expertise in organizing, planning, and implementing strategies to achieve long-term goals. Previously, Daniel served in various roles, including Bilingual Customer Service Representative at Convergys and Customer Account Executive at Sitel, where they demonstrated excellent customer support abilities. Daniel has successfully managed operations overseeing over 700 FTEs and generating over $10 million in annual billing while exceeding contractual KPI goals through process improvements. They hold a Bachelor of Economics from Escuela Colombiana de Ingeniería 'Julio Garavito'.
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