Daniela Melgaço has over ten years of experience in contact center operations, both in-house and outsourced, with global operations since 2016. Currently, Daniela serves as an HR Business Partner for operations at TP and is a Manager of Operations at Teleperformance Brasil. Daniela has expertise in developing improvement plans for customer experience, managing high-performance teams, and overseeing operational indicators. Additionally, Daniela has crafted presentations of results for clients and formulated preventive and corrective action plans to achieve operational and business goals.
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