Dhruba Deka is an experienced customer service professional with a diverse background in leadership and support roles across various organizations. Currently serving as a Customer Service Team Lead and Quality Analyst at Teleperformance since January 2023, Dhruba is responsible for monitoring audits and driving ideation on the floor. Previously, at TaskUs from May 2020 to January 2023, Dhruba excelled as a Senior Customer Service Associate, focusing on providing high-level customer service and assisting team members. Dhruba's career also includes roles as a Travel Consultant at My Next Trip LLC, an Agent at HGS - Hinduja Global Solutions, and a Sales Specialist at MAX-WELL CONSULTANTS PVT LTD. Dhruba holds an Associate's degree in commerce from Tezpur government higher secondary school and has a strong foundation in customer service and sales.
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