Gaurav Chopra

Gaurav Chopra is an accomplished Service Delivery Head at Teleperformance since January 2019, overseeing Back Office and Voice operations. With nearly 15 years of experience in Service Delivery Management and Customer Relationship Management within the BFSI domain, Gaurav has a proven track record in operations, fraud management, and risk management. Prior to Teleperformance, Gaurav served as Business Delivery Manager/Sr Manager Operations at Tata Consultancy Services from April 2016 to December 2018, where significant contributions included a 20% reduction in invoice costs through Bot Deployment and the successful establishment of a new team expanding from 100 to 1050 FTEs within a year. Gaurav's career commenced at FIS, where leadership roles included Senior Manager and Team Lead, focusing on operational success and strategic integration across multiple teams. Gaurav completed graduation in Mechanical Engineering from Bal Bharati Public School.