Johanny Gonzalez is currently the Director of Information Technology at Teleperformance, leading innovative strategies to address business challenges across Central America and the Caribbean. With extensive experience in the BPO outsourcing industry, Johanny previously served as the Country Information Technology Manager at Teleperformance from 2010 to 2021, where they managed IT operations, security compliance, and project management for various technology solutions. Johanny holds a master's degree in Computer Systems Networking and Telecommunications from Universidad Latina de Costa Rica and possesses additional master's credentials in Business Intelligence and Big Data from EOI Spain, alongside several technical certifications.
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