Kevin Beks has extensive experience in the customer service industry, primarily at Teleperformance. Starting as a Call Center Agent, responsibilities included responding to customer inquiries and technical support. Kevin advanced to Senior Agent, where coaching first-level agents on performance metrics became a key responsibility. Following this, a role as WFM/Trafficer was undertaken, focusing on optimizing service availability. Kevin progressed to a Team Manager and Business Unit Manager position from August 2015 to April 2024, overseeing operational processes and managing team performance.
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