Marco Vásquez is currently the IT Service Delivery Director at Teleperformance, where they implement IT controls and cost-effective solutions to ensure high uptime in the contact center LOBs. With over 20 years of experience in IT infrastructure and operations, Marco has successfully delivered IT services and managed complex projects using best practices from ITIL and PMI. Previously, Marco held significant roles at companies like DHL and Avantel, where they led IT operations, managed infrastructure and implemented digital transformation initiatives. They hold a Master's degree in Telecommunications Administration and are pursuing a certificate in Cloud Computing at the University of Toronto.
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