Michelle Silva is a seasoned operations coordinator with extensive experience in customer service and contact center management. They have led teams in sales, retention, and quality assurance, ensuring alignment between client expectations and company objectives. Michelle has held various leadership roles, notably at TeleTech and Teleperformance, where they successfully implemented strategies to enhance performance and motivate team members. Currently, they are pursuing an MBA in Leadership and Coaching while leveraging their Lean Six Sigma Green Belt expertise to drive operational improvements.
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