Mitsuaki Ako

Mitsuaki (Mick) Ako is currently the Vice President of Business Development at Teleperformance, where they focus on transforming customer experience operations for Japanese and global enterprises through advanced AI and analytics. Previously, they served in various roles, including Senior BD Manager at Appen and E-Commerce Strategy Department Manager at transcosmos, where they developed cross-border business strategies. Their experience spans across Japan, the U.S., and APAC, where they built pipelines exceeding $200M and fostered long-term partnerships in technology, manufacturing, and retail. Mitsuaki's mission involves helping companies in Japan globalize their customer experiences and adopt AI responsibly.