Mohamad Afeed

Mohamad Afeed is a detail-oriented and performance-driven Quality Analyst currently employed at Teleperformance, where they evaluate customer interactions and ensure compliance with quality standards. With a background in BPO operations, they previously held roles at Cogent E Services, including Quality Executive and Project Executive, focusing on enhancing agent performance and driving process improvements. Mohamad earned a Bachelor of Commerce degree from St. Aloysius College in 2023, equipping them with the skills necessary for their analytical and quality assurance roles. Their expertise includes monitoring service excellence across various communication channels and providing actionable feedback to maintain client satisfaction.