Monika Gorani is currently the Director of Operations at Teleperformance, a position they have held since 2023. Previously, they served as an Operations Manager at Concentrix from 2021 to 2022, and held various roles including Team Manager at Amazon from 2018 to 2021, Assistant Manager at Genpact India Private Limited Delhi from 2016 to 2018, and Quality Specialist at Convergys from 2013 to 2014. Earlier in their career, Monika worked as a Business Analyst at Deutsche Bank from 2011 to 2013 and as a Customer Service Representative at Gwynnie Bee from 2015 to 2016.
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