Munish Bakshi is a seasoned Lean Six Sigma Master Black Belt with over two decades of experience in Business Transformation, Process Excellence, Compliance, and Quality Management in dynamic Omnichannel environments. Currently serving as Senior Vice President of Process Excellence & Business Transformation at Teleperformance, they have successfully spearheaded change management initiatives that enhance client loyalty and optimize margins through strategic methodologies. Munish has held various key roles at companies such as CSS Corp, Hero BPO, iYogi Inc., Tech Mahindra, Foodhub, and Convergys, leveraging their expertise to deliver impactful results in quality assurance and operational improvement. They obtained their education from the Delhi Institute of Management Studies between 2007 and 2009.
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