Nikhil Bhalla is an experienced information technology leader, currently serving as Vice President of Information Technology at Teleperformance, where responsibilities include developing strategies for IT Service Desk operations, implementing ITIL-based processes, managing departmental budgets, and engaging with executive leadership to align IT initiatives with client expectations. Prior to this role, Nikhil held the position of AVP Global Service Desk, Chatbot and Automation Manager at GENPACT, overseeing a large global service desk and enhancing user experience through AI and automation. Experience also includes senior management roles at iYogi, Convergys, and HCL Technologies, focusing on service desk operations, incident management, and team leadership. Nikhil's educational background includes studies at DAV.
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