Palak Bhati

Palak Bhati currently serves as a Quality Assurance Analyst at Teleperformance since May 2024, focusing on auditing US associates and providing feedback on performance metrics. Prior experience includes a role as Senior Research Analyst at Astegic from September 2022 to April 2024, and a tenure at Teleperformance from September 2018 to September 2022, where Palak held multiple positions including Quality Assurance Team Lead, managing a team of 15 and overseeing quality projection plans and KPIs. Earlier experience also encompasses a position as a Customer Service Representative. Palak Bhati holds a Bachelor of Commerce degree from the University of Rajasthan, completed in June 2018.