Paulo Silva is a bilingual service delivery and customer experience leader with over 14 years of experience specializing in Trust & Safety and Global Operations within the fintech and digital transformation sectors. Having held positions at esteemed companies such as Nubank, Teleperformance, and Concentrix, Paulo has a proven track record of optimizing operations, fostering team engagement, and driving significant revenue growth. Currently, as a Global Service Delivery Manager at Teleperformance, Paulo leads initiatives in sensitive content moderation and ensures compliance with established guidelines. Paulo holds a degree in Processos Gerenciais from Uninove - Universidade Nove de Julho.
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