Rafael Calderón is a results-driven Global Director of Operations with over a decade of experience in the BPO industry, overseeing diverse operations across multiple geographies. They have previously held positions such as Operations Manager at Convergys and Operations Manager at Sitel, as well as Senior Director of Operations at Teleperformance. Rafael is currently pursuing a Bachelor of Business Administration at Politécnico Grancolombiano, where they continue to develop their expertise in business administration and management. Known for optimizing employee experience and client satisfaction, they excel in driving efficiency, productivity, and profitability through strategic planning and effective leadership.
This person is not in any teams
This person is not in any offices