Rafael Uchoa

Rafael Uchoa is a Senior Operations Manager at Teleperformance with a Lean Six Sigma Green Belt certification from SETA. They have extensive experience managing operations in retention, inbound and outbound sales, BKO, customer service, and fraud prevention, overseeing an average of 1,200 collaborators and an annual revenue of 85 million. Rafael's previous roles include Operations Coordinator at Vidax Teleserviços S/A and VOXLINE Contact Center, where they honed their leadership and strategic management skills. They also hold a degree in Human Resources Management from Anhanguera Educacional, completed in 2016.