Robson Pedrosa is a senior operations manager with over 20 years of experience in customer service and operational management. They currently lead multifaceted teams at Teleperformance, focusing on process improvements and automation to enhance performance and customer satisfaction. Previously, Robson held various supervisory and managerial roles, including coordinating operations for a team of 1,500. They are advancing their education with postgraduate studies in Artificial Intelligence and Financial Management, building upon a degree in Communications and Human Resources Management.
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