Ryan Gliddon is a Lean Six Sigma Master Black Belt and BPO Director with extensive experience in operational excellence and continuous improvement. They co-founded AirCnC Property Management, enhancing guest and property owner experiences, and are currently the Director of Quality & Operational Excellence at Teleperformance, overseeing over 270 staff and championing quality management across numerous clients. Previously, Ryan held key positions at companies such as Amazon and Shell, where they drove significant performance improvements and financial benefits through Lean and Six Sigma methodologies. Ryan also pursued education in Lean Six Sigma and Call Centre Operations Management, reinforcing their expertise in the field.
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