Ana Paula Naude

Ana Paula Naude has extensive experience in team management and customer service, currently serving as Team Manager in Specialised Services at Telesure Group Services since July 2014. Responsibilities include overseeing team management, reporting, quality control, and budget planning, as well as addressing escalated customer and broker issues. Prior to this role, Ana Paula held positions at Nashua Mobile, including Customer Service Manager for Customer Experience Management and Retention, and Data Support Manager, where duties encompassed staff performance monitoring, coaching, training identification, and managing operational costs. Ana Paula holds certificates in Customer Service Management and Business Management from UNISA, along with a foundational education from Sir Pierre Van Ryneveld.