Paul Pillay

Paul Pillay has extensive experience in the contact center industry, currently serving as an Analyst/Business Manager and Team Manager at Telesure Group Services since July 2006. Responsible for leading a team of 12, Paul Pillay focuses on enhancing client satisfaction to drive loyalty and business growth. With 12 years in the sector, a strong work ethic, determined attitude, and passion for the industry define Paul's professional approach. Prior experience includes a role as a Contact Centre Consultant, contributing to customer retention, and as an Arrears Accounts Counsellor at Edcon, where Paul Pillay facilitated payment arrangements for customers. Educational qualifications include a Certificate in Managing for Results from GIBS and a Certificate in Business Management from Unisa.