Mounir Djemali

Mounir DJEMALI is an experienced professional in call center management and customer service, currently serving as the Responsable de centre d’appels at TELETECH since October 2021, overseeing a team of 3 supervisors and 27 customer advisors for the Ministry of Europe and Foreign Affairs. Previous roles include Responsable Adj. Service Client at Référence Santé - B.Braun Medical and Responsable d’équipe Recouvrement at La Banque Postale Financement, where management of collections teams and performance indicators was prominent. Mounir DJEMALI also held leadership positions at ALD Automotive, ENGIE France Réseaux, and Avis Budget Group, focusing on team management, operational reporting, and customer relationship quality. A Master 2 graduate in Management and Training from Université de Bourgogne, Mounir DJEMALI has a comprehensive background in enhancing customer service operations across various sectors.