Andrew Haven

Andrew Haven is an experienced technical professional with a robust background in advanced technical support and quality assurance, primarily at Teletrac Navman since July 2012. In the roles of Advanced Technical Support Manager, Hardware QA Engineer, and Advanced Technical Support Engineer/UAT Analyst, Andrew has built expertise in test case management, proprietary GPS hardware support, and documentation processes, while effectively handling Tier 3 customer support and training Tier 1 and 2 teams. Prior experience as National Support Technical Supervisor and Technical Support Level II showcased strong client relationship management and training capabilities. Earlier, Andrew contributed to ABI Document Support Services as a Production Specialist II and Sr. Quality Control Specialist, focusing on quality control and documentation workflow. Educational background includes studies at UEI and Orange Coast College.