Anna Nelsson Etzell

Anna Nelsson Etzell is a seasoned professional in customer insight management with extensive experience at Telia, where Anna has held various senior roles since January 2016. Key responsibilities include overseeing customer satisfaction and NPS programs for B2B clients, leading market research projects for both B2B and B2C sectors, and conducting qualitative and quantitative market analysis. Prior experience spans over two decades within the Telia Group and includes positions as a Business Intelligence Analyst, Brand and Customer Insight Analyst, and various analytical roles. Anna holds a degree in Business Administration with a focus on Marketing from Linköping University.