Alan Pourafzal

Alan Pourafzal has a diverse work experience spanning over three decades. Alan started their career as a Field Engineer at Trans Telecom Corp. in 1989 and worked there until 1993. Alan then joined Nextcom Inc. and served as an Installation Manager for seven years from 1993 to 2000. At Nextcom Inc., Alan also held the role of Manager of Technical Support from 2000 to 2006.

In 2007, Alan joined Broadcore Communications as the Director of Customer Service. During their five-year tenure there, they played a crucial role in developing and delivering client service outcomes, supporting the sales organization, and serving as a technical liaison for customers.

In 2012, Alan moved on to Masergy Communications, where they served as the Director of Client Services for two years. In this position, they directed all aspects of client services, account management, and training activities. Alan was also involved in pre-sales configuration, network validation, and product demonstration, along with developing system and call flow configurations.

Alan's most recent role was at TeligentIP, where they joined in September 2014 as the Vice President of Operations. After four years, they were promoted to the position of EVP Customer Experience in October 2018.

In summary, Alan Pourafzal has a strong background in telecommunications, with expertise in various areas such as field engineering, technical support management, client services, and operations.

Alan Pourafzal attended California State University, Long Beach from 1984 to 1989. During that time, they pursued a Bachelor's Degree in Electrical Engineering.