Agung Sanggabuana

Agung Sanggabuana is an experienced professional currently serving as the Manager of FMC Product Readiness and Inspection at Telkomsel since July 2023. Prior roles at Telkom Indonesia included Manager of Customer Data Migration and Manager of Customer Relationship Management System, contributing to customer service performance and strategic planning initiatives. Agung's career began at Telkomsel as a Staff in Customer Care Strategic Planning and included a role as Project Management Officer for CRM projects, focusing on business process transformation and stakeholder consensus. Previous experience encompasses a Solution Engineer position at Telekomunikasi Indonesia and consulting work at Letmi ITB. Agung holds an MBA from the School of Business and Management ITB and a Bachelor's degree in Industrial Engineering from Institut Teknologi Bandung.