Jacqueline S.

Jacqueline S. began their career in 2012 as an Intern in the Customer Service Department at SEBRAE. Two years later, they became a Consultant at CrossFit Londrina. In 2014, they returned to SEBRAE as a Local Agent of Innovation, where they prospected in 3 months of 50 Small Furniture Industries in Curitiba and 10 Municipalities in the Metropolitan Region, applied face-to-face diagnostics, conducted SWOT analysis, sold and forwarded innovation and technology solutions, monitored the execution of the Action Plan, established and maintained strategic partnerships, and organized events. After two years, Jacqueline S. moved to Loggi as a Sales Account Executive. Jacqueline then joined LojasKD Móveis as a Commercial Analyst and Marketplace Analyst in 2017. In 2019, they began working at Infobip as an Enterprise Customer Success Manager and Customer Success Manager, where they were responsible to manage a bulk of assigned accounts, make cross sell and upsell, and track daily, weekly, and monthly metrics and reports. Finally, in 2022, Jacqueline S. joined Telnyx as a Customer Success Manager - Mid Market, where they developed strong relationships with key individuals, worked with customers to establish critical goals and KPIs, and tracked daily, weekly, and monthly metrics and reports.

Jacqueline S. completed their Bachelor of Business Administration (B.B.A.) in Business Administration and Management, General at UEL - Universidade Estadual de Londrina from 2010 to 2014. Jacqueline then obtained their Pós Graduação in Lean Production Engineering - Lean Manufacturing from Pontifícia Universidade Católica do Paraná from 2016 to 2018. Jacqueline also has numerous certifications, including Inteligência Emocional 2.0 from Escola Conquer in 2022, Customer Success Manager - Level I and Level II | Pulse Academy by Gainsight from Gainsight in 2021, Customer Success Advanced from MBA SEDA Executive Education in 2021, Customer Facing Enablement - Certification Saas Program from Infobip in 2021, Enterprise Design Thinking Practitioner from IBM in 2020, IBM Professional Skills from IBM in 2020, Social Selling from Infobip in 2020, Essentials of Software as a Service from Udemy in 2020, Poderes Especiais - Técnicas de Vendas e Negociação from Escola Conquer in 2019, and Green Belt - Certificação Six Sigma from PUCPR in 2018.