Aaqib Kirmani

Aaqib Kirmani is a seasoned professional with extensive experience in IT business operations, customer service, and risk management across various industries, including telecommunications, cryptocurrency, and food delivery. Currently serving as a Senior Assurance Consultant at Telstra since April 2024, Aaqib handles troubleshooting of broadband and mobile services, customer experience management, and technical support. Prior roles include significant positions at CoinSwitch as a Senior Subject Matrix Expert overseeing escalations and compliance, and at Swiggy in several capacities focusing on escalation management and quality assurance. Aaqib's earlier experience encompasses client relations and project management at InterDigitel, risk management at Convergys, and financial analysis at Wells Fargo. Aaqib holds an MBA from Amity University and a BCA from Kashmir University.