Jodi Russell is an accomplished professional with extensive experience at Telstra, where Jodi has been serving since 1998. Currently holding the position of Group Manager, Billing Service & Support Nth, Jodi leads a team of 35 Billing Professionals focused on managing complex billing disputes and investigations. Previous roles at Telstra include Manager of the Automation and Customer Reporting Team, overseeing a team of 14 responsible for enhancing customer experiences through reporting and automated solutions. Jodi holds a Graduate Certificate in Marketing from the University of Technology Sydney, earned in 2004.
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