John Mark de Castro

John Mark De Castro is an experienced Workforce Capacity Planning Analyst currently employed at Telstra since June 2017, where responsibilities include creating short-term forecasts and coordinating with industry partners for rostering purposes. Prior to this role, John Mark worked at Xerox from August 2015 to June 2017 as a Workforce Planning Analyst, focusing on long-term capacity forecasting and stakeholder collaboration. John Mark has also held positions as a Workforce Scheduler and Workforce Real Time Specialist at [24]7.ai and TeleTech Philippines, respectively, where duties involved optimizing workforce performance, managing real-time activities, and enhancing operational strategies. John's career began as a Systems Compliance Specialist, contributing to system issue reporting and escalations.