Lauren Paul

Lauren Paul is a seasoned professional in customer experience, currently serving as the Head of Service Design CoE (Acting) at Telstra. Previously, Lauren has held various roles including Senior Customer Experience Manager, Senior Service Designer, and has worked both as a Senior Consultant and Consultant at multiple organizations such as RXP Group and Picnic Customer Intelligence. Lauren's early career featured positions at 20/21 Creative and True Spirit Adventures, where significant achievements included securing extensive media coverage and developing vital operational plans. Lauren earned an Advanced Diploma of Business in Public Relations from Swinburne University of Technology and a Bachelor's degree with Distinction from RMIT University.