Terry Summerton

Terry Summerton is a seasoned business transformation leader with a proven track record in process improvement and project delivery, recognized as a Lean Six Sigma Black Belt and Prosci Change Management certified professional. With experience at notable organizations such as nbn, Vodafone, and Bell Canada, Terry has successfully led initiatives that significantly improved customer experiences and operational efficiencies. Among notable achievements, Terry implemented the nbn Telecommunications Industry Ombudsman Long Tail Program, resulting in a 34% reduction in complaints, and revamped Vodafone's direct debit process, resulting in substantial cost savings and increased retention rates. Currently, Terry is pursuing a Bachelor’s degree in Economics at Concordia University while also working towards a degree in Social Sciences at Dawson College.