Jelena Bajic

Jelena Bajic currently serves as Vice-president of TELUS Digital Global Operations, Programs & Transformation, overseeing a global team focused on enhancing customer experience across various TELUS product portfolios, including Mobility and SmartHome Security. Prior to this role, Jelena held the position of Vice-president, Strategy & Planning at TELUS, where leadership centered on strategic initiatives and transformation programs for Consumer Solutions. Jelena's extensive experience at TELUS spans over 16 years, with previous responsibilities including Director of Mobility Strategy & Channel Performance, Manager of Field Adoption & Reinforcement, and Manager of Workforce Optimization. Jelena holds a Bachelor of Commerce degree from the University of Windsor.