Jen Riazon is a global workforce management leader with over two decades of experience in forecasting, capacity planning, and strategic workforce development across diverse regions, including APAC, EMEA, Africa, and the Americas. Currently serving as the Senior Workforce Manager for Global Resource Planning & Strategy at TELUS Digital, Jen has transformed capacity planning into a cohesive global function, nurturing a high-performing team of 68 planners and emphasizing data-driven decision-making. Previously, Jen held leadership roles at IBM and eTelecare Global Solutions, where they established foundational processes and improved forecast accuracy. Jen's educational background includes a Bachelor of Arts in Education and a Bachelor of Science in Information Technology.
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