Mark Robinson Rivera has extensive experience in workforce management and customer service, having served as a WFM Planner and Supervisor at Conectys from November 2018 to February 2025. Prior to that role, Mark was a Subject Matter Expert at VXI Global Solutions, LLC for a brief period in October 2018, specializing in billing, sales, and technical support. Mark's earlier career includes positions in customer demand forecasting at Al Jomaih Beverages Co. Ltd. and as a Customer Service Specialist at Teleperformance Philippines, where the focus was on travel services for Expedia. Currently, Mark is serving as the Manager of WFM Business Partner at TELUS Digital since February 2025. Mark holds a Bachelor's degree in Political Science and Government from Ateneo de Davao University, earned in 2003.
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