Telus Digital
Sourabh Kaushik is an experienced professional in applications development and technical leadership, currently serving at TELUS International since August 2018 in various roles including Applications Development Technical Team Leader and Module Lead. Prior experience includes positions as a Genesys Consultant at Tech Mahindra, and a Senior Infrastructure Analyst at Accenture, where Sourabh focused on building sophisticated CTI infrastructures and automating call routing services. Additionally, Sourabh contributed as a Consultant for Anthem Inc. at Cognizant Technology Solutions, handling call flow modifications and new service implementations. Earlier roles include a Software Engineer at Infogain and a Genesys Engineer at Wipro Infotech Ltd., managing outbound and voice self-service solutions. Sourabh holds an AMIE degree in Engineering from the Institution of Engineers of India and a Computer Engineering diploma from the State Board of Technical Education.
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Telus Digital
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TELUS Digital (formerly TELUS International) designs, builds and delivers innovative solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS Digital’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS Digital partners with brands across high growth industry verticals, including tech and games, communications and media, ecommerce and fintech, healthcare, and travel and hospitality.