Justin H. is a seasoned management consultant with over a decade of experience in telecom, operations, and international consulting. Currently serving as a Business Process Excellence Senior Lead at TELUS, Justin focuses on cutting customer escalations and enhancing the customer journey. Previously, as a Consulting Manager at Wireless DNA Inc. and Managing Consultant at BSR, Justin led strategic initiatives in market expansion and operational improvement across various sectors. Justin's educational background includes an MBA from CUHK and degrees in Global Studies, further supporting a career dedicated to driving meaningful organizational change.
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