Mona Berger

Mona Berger is an accomplished Operations Manager at TELUS, where they have worked since 2008, overseeing daily operations, coordinating with various departments, and managing quality assurance in service delivery. Previously, they held supervisory roles in technical support at Ambergris Solutions and TELUS International Philippines. Mona specializes in customer relations, decision making, and leadership, with a strong focus on process management and coaching for employee development. Their extensive experience in BPO Operations Management emphasizes their capabilities in project planning and succession planning.