Yen Li Chong

Yen Li Chong has over 20 years of experience in strategy and human resources, currently serving as a Senior Strategy Manager at TELUS since August 2003. At TELUS, Yen champions human-centered design and agile methodologies to enhance customer experience, served as a Change Consultant to improve business architecture capabilities, and managed a $21 million portfolio focused on embedding a customer-first culture. Prior to this role, Yen was the Project Management Office Manager, leading digital transformation projects. Earlier career experience includes positions as an HR Training and Development Analyst at Goldman Sachs and an HR Trainer for Asia Pacific at UBS. Yen holds a Master’s of Arts in Sociology focusing on Organizational Change from City, University of London, and a Bachelor’s Degree in Business/Commerce from The University of British Columbia.