Richard Payne

Richard Payne is an experienced IT professional with a focus on IT service management and customer support, currently serving as an ITIL Manager at Tempur Sealy International since February 2019. In this role, Richard enhances customer service delivery through the development of repeatable processes for Incident, Change, Problem, and Asset Management. Prior to this position, Richard held various roles including System Administrator at Wake Forest Baptist Health and Client Technology Service Manager at Cornerstone Health Care, where responsibilities included managing support teams and improving service delivery. Richard also has experience in hardware/software support, desktop support, and help desk management, with a foundation in Business Administration Information Technology from Colorado Technical University.