Michael Møller Jensen

Michael Mapfumo is a Technical Support Lead at Asurion since January 2023, specializing in troubleshooting complex technical issues and mobile network tower-related challenges. Prior to this role, Michael served as a Customer Service Technical Support representative at AlarmClub Inc., achieving a 96.7% success rate in resolving technical issues through effective problem identification and troubleshooting. Michael's experience also includes a position as a Data Research Analyst at Webhelp, where data analysis and insights were utilized to enhance customer service. Michael's educational background includes a Full Stack Web Development degree from 4Geeks Academy, an Associate's degree in Cinematography and Film/Video Production from SAE Institute, and a Computing and Information System Certificate from Speciss College.