Keith E. Golden

Keith E. Golden has extensive experience in technical support, incident management, and education. Currently serving as a Service Desk Support Specialist at the Tennessee Board of Regents since April 2019, Keith provides 1st and 2nd line technical support and troubleshooting for complex issues. Previously, Keith worked at BNY Mellon as a Major Incident Manager, where responsibilities included training staff and coordinating responses to major hardware and software failures. Early career roles included an Information Technology Instructor at the Boys and Girls Club and a Long Term Substitute Teacher for Metropolitan Nashville Public Schools. Keith holds a Master of Arts in Elementary Education from Trevecca Nazarene University and a Bachelor of Science in Business Administration from Fisk University.