Francisco Iván Cedeño Hurtado

Francisco Iván Cedeño Hurtado is a seasoned IT professional with extensive experience in technical support and system management. Currently serving as a Cloud Product Support Engineer L3 at Teradata since May 2020, Francisco has previously held roles including Hardware & Server Management Product Support Engineer L2. Prior experience includes working as a Senior IT Specialist at Steren Electronics LLC, where responsibilities involved managing IT incidents in accordance with ITIL best practices, and as an IT Support Specialist at Grupo Hawk Internacional S.C., focusing on systems maintenance and customer service for personnel across multiple countries. Francisco began a career in technology as a Sys Admin Jr. at PGJE, contributing to the development of a software project, and initially worked as a Tech Support Agent at Grupo Técnico de Servicios S.A de C.V. Educational qualifications include a Master’s degree in Computer/Information Technology Administration and Management from Universidad Autónoma de Baja California and a Bachelor’s Degree in Computer Systems Engineering from Instituto Tecnológico de Tijuana.