Ian Towell is the Head of Returns and Quality Assessment at Tesco, where they have been instrumental since 2006 in overseeing the General Merchandise Returns Operations business. Prior to this role, Ian served as the National Returns Manager at Argos from 2003 to 2006 and held various management positions at Sainsbury's Supermarkets Ltd from 1991 to 1997, including Fresh Food Department Manager. With extensive operational expertise, Ian focuses on improving product quality and the customer experience while managing the complexities of reverse logistics.
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