Raphaël L'Yvonnet is an experienced professional in the field of business process services and customer relationship management, currently serving as Bid Manager and Director of Business Activity for Tessi France since November 2015. Previously, Raphaël held the position of Professional Services Director at MEDIATECH SOLUTIONS, managing a team of consultants and overseeing service delivery. With a robust background that includes roles such as Senior Key Account Manager at WEBHELP and Project Manager at EOS CONTACT CENTER, Raphaël has developed expertise in managing complex outsourced customer services, operational teams, and multichannel CRM projects. Educational credentials include a Bachelor's degree in Marketing from ESPEME groupe EDHEC and training as an Officier de Réserve at Ecole Spéciale Militaire de St Cyr.
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